What’s on Offer
This is an exciting opportunity to join a highly impactful community services provider and work in an influential and critical leadership capacity, with clear impact on the success of the organisation. An attractive remuneration package and benefits will be offered to the successful applicant, including not-for-profit salary packaging, career progression and flexible working arrangements.
The Opportunity
Reporting to the Chief Operating Officer, the Head of Service Delivery NSW will be responsible for leading and ensuring safe, high quality service delivery across all sites by fostering a culture of accountability and excellence. This role will oversee the organisations full residential portfolio across NSW and can be based in either Sydney or Newcastle.
This role will manage the safety, wellbeing, and performance of all staff and service teams to ensure high quality service delivery and to meet organisational, stakeholder and regulator expectations. The Heads of Service Delivery will collaborate with peer leaders to drive alignment with the organisation’s values and practice framework, supporting a cohesive and impactful leadership team.
The successful candidate will be responsible for:
- Oversee the efficient and effective delivery of CAFs ensuring continuous improvement and alignment to best practice.
- Oversee risk management efforts, including safeguarding practices to protect vulnerable populations.
- Collaborate with finance teams to optimize budget management and resource allocation.
- Be a change leader for business transformation and new ways of working.
- Build and lead a high-performing workforce to ensure a skilled and responsive team.
About You
We are seeking an experienced and accomplished senior leader with a proven track record in leadership, operational excellence and sector expertise within the CAFS sector. Additionally, at least 5 years of relevant industry experience and formal relevant tertiary qualification are essential.
You will have a proven track record of successfully delivering impactful CAFS programs and intimately understand the all areas of therapeutic service delivery and funding instruments. You will excel in stakeholder engagement, team development, and resource optimisation, ensuring services are delivered efficiently while meeting the needs of children and families. This should be combined with proven experience in leading and motivating diverse teams. You will have demonstrated experience in driving and enabling service excellence ensuring a client-centric approach across your workforce.
You will be aligned to the values of Possability, have a passion and commitment to human rights along with being a collaborative team player, driven to support the communities Possability serves.
The Organisation
October 2022 marked the conjoining of two of the nation's leading Human Services organisations, Lifestyle Solutions and Possability Group. The ambition on creation was to unlock a new frontier for Human Services. A service that better amplified and enhanced access to a diversity of care services for all Australians. A service that better championed the vulnerable. A service that maximised diversity, promoted an ecosystem of safety and that collectively focused on delivering national, systemwide impact.
Following the appointment of two experienced and inspiring CEO’s and COO’s along with the creation of the next 12-month strategic plan, Possability has a vision of advocacy, care enhancement and commercial stability.
How to Apply
For a confidential discussion or role related questions, please contact Grace, Associate Director of The Orchard Talent Group on 0414 381 557 or email grace@orchardtalent.com.au. To apply please submit your current CV via the link. Please note applicants must have a legal right to work in Australia.